When citizens traveling, living, and working abroad are affected by a crisis, migrants’ home countries can provide important support and assistance. Consular officials are usually among those who operate on the frontline in crisis situations involving migrants. They therefore play a key role in reducing migrants’ vulnerability during emergencies: They can provide information and advice on potential risks faced by migrants, issue documentation needed to access assistance or move to safety, provide direct assistance or organize evacuations.
The materials presented here aim to support home country institutions to adopt measures that improve the assistance provided to migrants before, during and after crises.
This registration and travel advice smartphone application was developed to support governments to communicate more effectively with their citizens traveling or living abroad. The app allows migrants to access basic consular assistance, to receive warnings and emergency communications, and to request specific support when facing hardship. Migrants can also register through the app.
The online training package 'Managing crises affecting nationals living, working and staying abroad' targets consular staff and representatives of other relevant institutions. The course covers the basics of emergency communication, consular contingency planning, evacuation assistance and coordination with host country institutions.
Additional products and services developed to support efforts to reduce migrants’ vulnerability, including a templates for migrant-inclusive contingency planning and communication and awareness-raising materials for migrants.