EEAS Consular Crisis Management

Type of practice: 
Government bodies
Country: 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Name of Stakeholder: 
European Union
Type of Stakeholder Implementing the Practice: 
State of Origin
Type of crisis: 
Conflict, Natural Disaster, Other
Crisis phase: 
Crisis Preparedness, Emergency Response, Post-Crisis Action

Description

Part of the European External Action Service (EEAS)' Crisis Response Department, the Consular Crisis Management Division currently has two roles:

- assisting the Presidency to coordinate consular policies across the EU (e.g. travel advice, issuance of consular guidelines);
- to assist the Presidency and/or Lead States to coordinate action in times of crises.

For normal consular work, Member States do not need the assistance of the EU. Consular assistance and protection are after all an exclusive national responsibility. However, not all EU citizens are represented in all third countries. As a matter of fact, the EU Member States are all present in only three countries: the US, Russia and China. This means that in all other third countries, one or more Member States are not present. Article 23 of the TFEU gives the right to any unrepresented EU citizen to obtain assistance from another Member State's consular services under the same conditions that the Member State providing the assistance would give its own citizens.

Guidelines/Thematic Areas

GUIDELINE 4: Incorporate migrants in prevention, preparedness, and emergency response systems

States and other stakeholders have laws, policies, and programs on prevention, preparedness, and emergency response to reduce the impact of crises. Taking into account the presence of migrants, their vulnerabilities, and their potential needs in prevention, preparedness, and emergency response frameworks, including on disaster risk reduction (DRR), can promote resilience in the event of a conflict or natural disaster. Clear laws and policies on migrants’ eligibility for different types of assistance in the event of a crisis promote certainty. If the presence of migrants is not known or is inadequately incorporated in planning, stakeholders may overlook migrants in their responses. If stakeholders fail to appreciate factors that make migrants vulnerable, such as language barriers, isolated working conditions, irregular immigration status, or mistrust of authorities, responses may be ineffective. When laws and policies are unclear, responses towards migrants can be unpredictable and insufficient.

Migrants themselves and civil society may be in the best position to assist States and other stakeholders to appreciate the presence of migrants, their vulnerability, and needs. In this respect, involving migrants and civil society in the development of prevention, preparedness, and emergency response measures can be helpful. Such actions also build trust between migrant populations and State and non-State actors who provide protection.

Migrants and civil society also have capacities and resources that they can contribute to preparedness and emergency response. Their language abilities, first-hand knowledge of migrant populations, understanding of cultural norms within their communities, and ability to foster greater trust toward State authorities and other actors can be leveraged to create more comprehensive and effective systems and programs.

Sample Practices

  • Platforms to facilitate the engagement of migrants in the design and implementation of prevention, preparedness, and emergency response systems.
  • Taking migrants into account in national and local frameworks on prevention, preparedness, and emergency response, including by recognizing migrants as a specific group with needs and capacities.
  • Recruitment of migrants as staff or volunteers in prevention, preparedness, and emergency response mechanisms.
GUIDELINE 5: Involve migrants in contingency planning and integrate their needs and capacities

States, employers, recruiters and placement agencies, international organizations, and civil society have contingency plans and procedures to react to and mitigate the risks associated with crises. Many States of origin have contingency plans to assist their citizens abroad. If contingency plans do not exist, they should be developed during the pre-crisis phase to provide sufficient time to consider and test options.

Contingency plans should take into account and integrate migrants’ presence, potential needs, and capacities. Plans should anticipate migrants’ requirements for relocation, evacuation, communication, emergency shelter, food and non-food relief, health care, and psychosocial support. Plans should address ways to identify and respond to the needs of particularly vulnerable populations, such as migrant children, including unaccompanied and separated children, children of migrants in an irregular immigration status, migrant victims of trafficking, elderly migrants, and migrants with disabilities. Plans should also address the protection of migrants in detention. Contingency plans should be flexible, actionable, clear, and adapted to relevant regional, national, and local dynamics.

Involving migrants and civil society in the preparation of contingency plans can be particularly useful. Migrants and civil society can identify circumstances where targeted approaches are necessary to address the specific needs of migrants, such as language requirements. Employers and recruitment and placement agencies should be involved in contingency plans for migrant workers and their families.

Regularly updating and testing contingency plans can also be helpful to identify gaps and weaknesses in actions towards migrants and to ensure those charged with protecting migrants have the authority and capacity to do so. Joint contingency planning between emergency response actors and those working primarily with migrant populations can facilitate resource sharing and common understanding of risks, migrant populations, and local infrastructure. Contingency plans can include a crisis management structure that identifies responsibilities of different actors.

Sample Practices

  • Multi-stakeholder contingency plans to share resources and capacities to assist migrants, including by undertaking multi-stakeholder asset mapping exercises.
  • Crisis alert systems that monitor crises in host States and direct authorities to act based on the intensity of the crisis, such as obligation to evacuate migrants.
  • Evacuation plans that set out clear rules and criteria for carrying out evacuations, such as document requirements and eligibility for evacuation.
  • Emergency drills involving migrants to test contingency plans and identify obstacles and challenges.
  • Inter-agency contingency plans that take into account migrants’ potential needs in crises.
GUIDELINE 7: Establish coordination agreements in advance to leverage strengths and foster trust

States, private sector actors, international organizations, and civil society often work with fewer resources than required. Each of these stakeholders has unique skills, resources, and strengths. Working together to build partnerships, entering into agreements, and establishing routine coordination improves collective responses towards migrants, and prevents duplication of efforts. Such arrangements are best entered into before the next conflict or natural disaster, when stakeholders have the opportunity to anticipate challenges and leverage unique skills and strengths. Joint planning and coordination maximizes resources, improves the effectiveness of responses, and fosters trust between stakeholders. Involving migrants and civil society, who have first-hand knowledge of the specific needs and challenges faced by migrants, can improve the effectiveness of efforts to protect migrants in countries experiencing crises, including at the local, national, regional, or international levels.

These arrangements may relate to a range of activities relevant to the needs of migrants during the emergency phase and its aftermath—from collection of data to information sharing, consular services to identity assessments, awareness-raising to strategic communication plans, provision of humanitarian relief and services to referral systems, capacity-building to evacuation and reintegration assistance, and much more. This may include coordination and information sharing among anti-trafficking experts and humanitarian assistance providers to ensure screening for trafficking and referral to appropriate services. Additionally, by developing systems to identify refugees, asylum-seekers, and stateless persons, States can better ensure that these persons are appropriately referred to the available refugee and other protection mechanisms.

Stakeholders can often arrange in advance key services and resources that will be in high demand when a crisis hits, including transportation, shelter, food, health care, and timely and accurate information. Establishing and maintaining clear channels of communication between consular posts and relevant agencies of the host State is important. Such channels of communication could prove critical during crisis situations.

Sample Practices

  • Pre-arranged agreements among stakeholders, such as agreements between States and international organizations for identity verification, shared use of assets, family tracing, and deployment of experts and humanitarian personnel.
  • Multi-stakeholder agreements for relocation and evacuation that set out roles and responsibilities of partners and provide guidance on allocation of costs.
  • Cross-border cooperation on crisis preparedness, taking into account particular needs of migrants, especially at a local level for communities that straddle borders.
  • Reciprocal consular assistance and representation agreements to address gaps in situations where States do not have a diplomatic or consular presence in a country or have limited capacity