Practices by Stakeholder 5

Migrant communication hubs

Setting up a two-way communication hub (e.g., within a crisis information center operated by the humanitarian community and coordinating communications with all affected populations) can provide timely and updated information on available assistance. Such hubs can host communications for multiple entities that provide information to migrants, including consular services, employers and recruiters, international organizations, and civil society.

Feedback and complaint mechanisms

Enabling migrants to provide feedback and make complaints helps to identify gaps in assistance and contributes to monitoring and evaluation efforts. Factors to consider in establishing feedback and complaint mechanisms include:

• Creating a physical or virtual feedback box where migrants can express concerns and provide feedback;
• Anonymity and compliance with applicable laws and standards on data protection and privacy;
• A fair and transparent verification and assessment process;
• Follow-up, including in terms of assistance and redress.

Support to other stakeholders, especially States

International organizations can help bridge communication gaps and challenges between migrants and States. This is particularly the case where international organizations have an established presence in the host State. Support can include:

• Identifying cultural or linguistic barriers faced by migrant populations in accessing assistance;
• Identifying trustworthy and representative community leaders, faith-based leaders, or other actors who can assist;
• Engaging migrants as volunteers or employees to search for and report on migrant populations, migrants stranded in remote locations, or migrants in detention;
• Supporting the dissemination of information for marginalized and isolated migrants, including through visits to detention centers.