E-Learning for Consular Staff

Assisting nationals affected by crises abroad: An e-learning course for foreign service staff

In today’s increasingly interconnected and mobile world, more people are moving abroad than ever before in history. The role of home countries’ foreign services in providing nationals abroad with travel advice, documentation and assistance is becoming increasingly important.

When the country in which nationals are staying is affected by a crisis such as a natural disaster or a conflict, support and assistance by foreign services and other relevant home country institutions is essential to guaranteeing the safety of nationals in crises areas.

IOM, in collaboration with foreign services of various of its Member States, has developed an E-Learning course on “Improving assistance to nationals affected by crises abroad” to enhance the ability of relevant personnel to manage crises that may affect nationals living, working or travelling abroad. Strengthening these institutions’ preparedness to crises is essential to ensure that they can cope with the intense demand of assistance by their nationals in the event of a crisis.

Course fast facts

Objectives. The course provides basic information to improve the capacity of relevant personnel to:

  • Communicate with nationals abroad before and during crisis;
  • Directly provide key services and assistance to nationals in the affected area; and
  • Facilitate the evacuation of nationals from crisis affected areas, if needed.

Target audience. The course targets consular officials, labour attaches and other personnel of institutions mandated to serve and assist nationals abroad.

Structure. 14 thematic modules that include case studies and best practices, background materials and practical tools (e.g. templates, infographics). Course includes exercises to check understanding of thematic modules, final assessment and certification.

Duration. Approximately 5 hours.

Access. The E-Learning course can be accessed online in Arabic, English, French and Spanish. Click on the preferred language to access the course directly.

National adaptation. IOM encourages the further translation and adaptation of the course to reflect the operational reality and priorities of its partners. To this end, IOM shares the source materials with governmental counterparts, free of charge, and supports their adaptation through targeted research and technical assistance, upon request.

For more information on the e-learning course and other MICIC capacity-building resources, please contact IOM’s MICIC team.